So we're going to try Concierge for the first time in September. This will be our 5th time to AKL, and the hotel is the best part of the trip IMO. SOoo, with that said, the little things really matter to me. I've asked in various places if concierge offers anything extra in the room itself, such as better toiletries, big robes you normally get in other hotels, bigger rooms, etc. I know about the concierge lounge, and the food and drink sounds like it's going to be fabulous and a really nice perk. How does turndown service work at AKL? Do you just request it daily?